Photo Productions – Wedding album & special occasion Photobooks

All professional and compact digital cameras sold today meet this standard, but if you bought your camera before 2007, or it's not at its maximum setting, please check:

5 megapixels is the minimum setting that the photos must have been taken with.
We also recommend photos are the folllowing sizes to obtain the best quality albums:

8x10" and 8x12" Photobooks: Minimum file size of 500kb per photo (0.5 megabyte)

10x12" and 10x15" Photobooks: Minimum file size of 1000kb per photo (1 megabyte)

12x15" and 15x18" Photobooks: Minimum file size of 1500kb per photo (1.5 megabytes)

File format: All photos must be sent in standard Jpeg (jpg) or Gif formats. We cannot accept any other format. Photos must be originals or digital copies of the originals. We do not advise manually scanned photos unless they are of a high quality when you zoom in on them.

Tip: to check the above details simply right click on a photo (or ctrl+click on a Mac) and go to Properties. You can also view your photos in 'details' view in Windows Explorer to see file sizes next to the name.

*We make every effort to produce the highest quality Photobooks, but please note that Photo Productions cannot be held responsible for the quality of the photos that we receive.

What options are available during the order process?

Our order process is logical and easy to use, giving the following options:

Choice of portrait or landscape Premium Photo books
Choice of six different sizes – order any number, in any size, within the same order
Choice of three different styles of design layout
Choose between a minimum of 10 pages (20 sides) and a maximum of 25 pages (50 sides)
Personalise your Photobook with your own title, and choose from a range of typefaces.
Optional drag and drop timeline to arrange your photos into a certain order.
Option to choose which photos are to be most prominent.
Additional options for trade accounts: add your own logo, and also optionally choose which photos are to be large, medium or small.
After ordering - approval of design: all customers can view their design online when it's ready. Approve for printing or request changes. See below for more info.

How long does it take to upload my photos, and what if the upload is interrupted?

We use secure computers with fast connections to receive and store your photos, although the upload speed will depend on your internet connection and the number of photos that you are uploading.

The upload process can take anything from a few minutes to a couple of hours. Our intelligent upload process stores each photo immediately after it's uploaded, so even if your connection is cut the photos that have already been uploaded will not be lost. There's also a reliable progress bar to show what percentage of the upload has been completed.

Note: you can continue to use your computer and browse the internet whilst the photos are uploading, or even go away and come back when the upload is finished. But please do not close or navigate away from the upload page until it's finished.

What is the difference between Landscape and Portrait?

How do I get a 10% discount on subsequent Photobooks?

Everyone receives a 10% discount when purchasing subsequent Photobooks in the same transaction. The largest Photobook will be at regular price, then every one of equal or lesser value will automatically receive the 10% discount. (This is in addition to any trade discount you may be receiving.)

The proofing process: how do I check my Photobook design before it's printed?

We want to ensure you are 100% happy with your Photo book design before printing. We therefore give everyone the opportunity to view it once it's completed by our graphic designers. An email will be sent directing you to your account, where you can either 'approve for print' or easily request changes online.

Requesting changes: Every photo within the design will be individually numbered at this stage, allowing you to specify exactly which photos you'd like amended. A comprehensive list of amendments is available to choose from – the most basic of which are free, with the remainder costing a nominal £1 each. This re-design and approval process can be repeated as many times as necessary until you are completely happy with the design.

Do I need to install anything on my computer, and what browsers are supported?

You don't need to install anything - our easy upload facility and simple order process is completely web-based. We support Internet Explorer 7/8, Firefox, Opera, Safari and Chrome. (We advise against using IE 6 as it is known to have security issues.)

What happens to my photos and will they be safe?

When uploading photos you're not sending us the originals from your computer - instead our website creates identical digital copies. It is impossible for our website to change or delete the originals on your computer.

How long are my photos stored on your web site?

To give you plenty of time for re-orders your photos will usually be stored on our website for one year, although we cannot guarantee this time period. Please do not rely on our website as the sole storage space for your photos. We recommend that you always keep the originals on your own computer.

What Methods of payment do you accept, and how secure is the transaction?

We accept Visa, Visa Electron, Visa Debit, MasterCard, Maestro (Switch) and Solo. Our payment processing is handled online by Sagepay, the UK's largest payment processor, using a secure, encrypted server. Both Sagepay and this website are fully compliant with the Payment Card Industry (PCI) Data Security Standards.

When will my credit or debit card be charged?

Work begins on your Photobooks soon after the order is placed, so full payment is taken at time of order.

How heavy are the larger Photobooks?

Our Photobooks are sturdy products - they are hard bound with rigid inside pages. Please be aware that this gives a premium look and feel, and means the larger Photobooks are not light!

Approximate weights of largest Photobooks (excluding presentation box):

12" x 15": 10 pages = 3kg; 25 pages = 5.8kg

12" x 18": 10 pages = 3.5kg; 25 pages = 6.5kg

How will my Premium Photobooks be delivered?

All Photobooks are quality controlled prior to despatch. Your order is inspected and then packed carefully. Photobooks are delivered via signed courier.

What is the delivery time?

Total time from order to delivery is approximately three weeks (excluding your 'proofing' time and any amendments that you request).

How can I check the status of my order?

Go to the Order Details page and select the order to see its status.

Can I make a repeat order of a previously ordered album?

Yes. You can re-order a Photobook of the same design without having to go through the entire order process again. This can be done from the Order Details page.

Can the Photobooks be sent internationally?

Yes we can ship internationally. Our website is currently automated for UK delivery only, so please contact us if you wish to place an order for delivery outside of the UK.

Can I have the Photobooks sent to an address other than my billing address?

Yes. Please ensure that the correct delivery address is written in the delivery options when you place an order.

What Guarantee is provided on my Photobooks?

In the unlikely event of defects in the design, printing or workmanship, we will repair or replace the relevant product. This guarantee extends for a period of one year from the date of delivery.

What if an order arrives damaged?

All goods are Quality Controlled prior to despatch. Your order is inspected and then packed carefully. When your Photo books arrive please inspect them for visible damage before signing for them. If goods arrive damaged you must retain all packaging and notify us immediately.

What if I have not received my order?

If an order has not been received please contact us. During busy periods delivery times may vary. Please check your Order Details page within your account for despatch date.

Can I cancel or make any changes once an order has been placed?

Our graphic designers start working on your order soon after receiving it, so please ensure everything is correct before payment. To change an order such as different sizes, different photos etc. it would need to be cancelled then re-ordered.

We have made our cancellation charges as fair as possible to reflect work completed:

Within 12 hrs of placing an order: 85% of your payment refunded.
From 12 hrs after ordering up to your approval of design: 50% of your payment refunded.
After your approval of design: no refund.

How to cancel: please email cancellations@photoproductions.com (For refund purposes the time your email is sent will be taken as the time of cancellation.)

Can people viewing my shared photos order their own products, and can they edit or delete my photos?

We give you the option to share your online photos with other people. They will only be able to view the photos that you invited them to see. They cannot edit or delete anything. They can however order a Photobook for themselves from the photos that you have invited them to see.

How do I change my email address or user details?

Simply sign into your account and go to the My Details page under My Account, where you can change any details.

Do you put your logo on the Photobooks?

The Photo Productions logo will be in a discrete position on the inside back cover of all the Photobooks that we produce. If you would like this removed you can email us once you've placed your order, to orders@photoproductions.com, quoting your name and order reference. (Note for trade accounts – you are given an additional option during the order process to remove or replace our logo with your own.)

What happens to the design if I'm ordering different ratio Photobooks within the same order?

To save you proofing time our graphic designers will upload one design per order. When you've approved that design (after either requesting changes or not) some photos will, if necessary, be made slightly smaller or larger to best accommodate the other ratio Photobooks. Please note: you will not see this separate design until you receive your Photobooks, but rest assured that our experienced designers will ensure all designs within one order are virtually identical.

Why can't I delete photos from my account?

The Photo Productions website has been designed to ensure ease of use, whilst allowing the order and production process to be as smooth and seamless as possible. Behind the scenes it's actually very complex, which is why we don't want to risk photos being deleted whilst an order is in progress. We are currently working on a way around this, so you will be able to delete photos in the very near future.

How do I take care of my Photobooks?

Our Premium Photobooks are sturdy products. Like any book they must be treated with respect to keep them in optimum condition. We advise the following:

Open on a flat surface - bending back the cover could potentially damage the spine
Front and back covers are scratch resistant but not scratch proof, so take care near sharp objects
Covers and pages can, if necessary, be wiped clean with a slightly damp, soft cloth, then left to air dry before closing. Do not use soap or abrasive cloths
Photobooks are not water-proof, so please take care near liquids
Photographs may fade over time if left in direct sunlight
When taking Photobooks outside use the box to protect them from the elements.

I have forgotten my password.

Click the 'Forgotten password?' link on the Sign-In box to reset your password.

How do I close my account?

Please send an email to admin@photoproductions.com - we will close your account and remove your photos from our website

Additional FAQs for Professional Photographers (Trade)

How do I open a trade account?

Please sign up as normal, making sure you tick the Photographer box. You will be able to use the site fully and place orders at standard prices. When we receive proof of your Photography business your account will be switched to the discounted rate. (Note that discounts will not be retrospectively applied, so please remember this if placing an order before your business ID has been validated.)

What extra benefits do I receive as a Professional Photographer?

20% discount off our standard prices (plus a further 10% off subsequent Photobooks ordered at the same time).
Extra customisation options: optionally specify which photos are to be large, medium or small.
Option to remove Photo Productions' logo and insert your own.

How do you verify that I am a Professional Photographer (trade) customer?

If you have a business website simply send us an email from the same address as that published on your site.

Alternatively you can email or post two separate copies of ID showing proof of your business. For example headed paper, copy of company cheque, utility bill or bank statement etc.

When can I start receiving my trade discount?

As soon as we receive your ID your account will be switched to the discounted rate. An email will be sent to notify you when this happens.

Can I post my order to you instead of ordering through the website?

The easiest way to place an order is through the website – this allows the full order options and your Photobook design will begin sooner. If you still prefer to copy your photos to a CD and send them by post please click here to request an order form with further details.Please include full name and registered email address.

Can I supply my own design?

We do allow Photographers to supply their own design to be printed and bound by us, for which we offer an additional 10% discount (on top of other discounts.) The facility to upload your own design will soon be added to this website; in the meantime please email us for an order form.

Do you have sample albums that I can show my clients?

To help Photographers we offer pre-designed sample albums at over 65% off our standard prices. These showcase all three of our design styles (Classico, Moderno, Naturale) within the one album.

Two sizes are available in either portrait or landscape:12x15" at £140.00 all inclusive, and 8x10" at £80.00 all inclusive (£119.15 and £68.09 exc. VAT). Delivery time 10 days.

Money-back scheme: we give a full refund on these samples after you have purchased 5 Photobooks at normal or trade price. (If you have purchased more than one sample we will refund the cost of the largest one. After the next 5 purchases we will refund the next largest sample, and so on until you have been refunded for all your samples.) To apply for each refund just email us for a refund form.

How to order: soon you will be able to easily order these sample albums through this website. In the meantime please email us for an order form.

Photo Productions is the registered trademark of Photo Productions Ltd, company registered in England and Wales no. 06676009